2.1 — How Partner Update Requests Work (Overview)

2.1 — How Partner Update Requests Work (Overview)

The problem Channel Chaser solves

Keeping your partner pipeline accurate traditionally means emailing resellers, chasing responses, manually updating spreadsheets, and then re-entering data into your CRM. It's time-consuming, error-prone, and almost never up to date.


Channel Chaser automates this entire loop.

How it works

Step 1 — Import your deals You import your existing deal pipeline into Channel Chaser via Excel/CSV file upload, a Google Sheet link, or directly from your connected CRM. Each deal is linked to the reseller or partner responsible for it.


Step 2 — Queue and send update requests From the Deals → Request view, you select which deals to chase by clicking the + button to add them to the queue. When ready, click Send to Responders. You can also set automated reminder emails via your Organisation settings.


Step 3 — Partners log in and submit their update Partners receive a professional request email and click through to Channel Chaser. They must log in securely — new partners will be prompted to register first. Once authenticated, they complete a short secure webform for each deal. It takes under a minute.


Step 4 — Responses flow into your pipeline Partner responses appear automatically in your Channel Chaser pipeline. The Dashboard updates to show submitted, pending, and overdue requests at a glance. https://app.channel-chaser.com/deals


Step 5 — Updates sync to your CRM If you've connected HubSpot, updates sync automatically. No copy-paste, no manual entry.

Key things to know


    • Related Articles

    • 2.2 — Sending Your First Update Request

      Before you start Make sure you have: At least one deal imported into your pipeline — https://app.channel-chaser.com/import Field mapping reviewed and confirmed — https://app.channel-chaser.com/my-mapping (or domain-wide via Admin Panel → Column ...
    • 2.5 — What Happens If a Partner Doesn't Respond?

      Automatic reminders After a request is sent, Channel Chaser automatically sends reminder emails to partners who haven't responded, based on the Reminder frequency set in My Account → Organisation. For example, if frequency is set to every 40 days, a ...
    • 2.3 — What Partners See When They Receive a Request

      The 'responding' partner's experience Your partner receives a plain, professional email from DoNotReply@channel-chaser.com. The email contains: A brief message explaining that you're requesting a pipeline update The deal name(s) the update relates to ...
    • 2.4 — Customising Your Request Message and Frequency

      Organisation name and logo The name and logo that appear in outbound request emails are set in My Account → Organisation. You can update your organisation name and upload or link your logo there. These settings apply to all users in your domain. ...