2.5 — What Happens If a Partner Doesn't Respond?

2.5 — What Happens If a Partner Doesn't Respond?

Automatic reminders

After a request is sent, Channel Chaser automatically sends reminder emails to partners who haven't responded, based on the Reminder frequency set in My Account → Organisation. For example, if frequency is set to every 40 days, a reminder is sent 40 days after the original request if no response has been received.

Overdue requests

Deals where a response is overdue are flagged in the Dashboard Response Requests panel (Overdue row) and visible in the Deals view. The Overdue Requests stat card on the Dashboard shows a running total.

Manual follow-up

You can send a manual follow-up at any time:


  1. Go to Deals → Request tab

  2. Find the deal(s) you want to chase — overdue deals may be identifiable by their Last Chased date

  3. Click + to queue them

  4. Click Send to Responders

Stallers

The Dashboard Stage Movements Summary includes a Stallers panel — deals that have stalled, been flagged, or slipped back in stage. This gives you a fast view of which deals need attention without manually scanning the full pipeline.


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